1. We are committed to delivering prompt and professional customer support. If you have questions about your order, products, payment, shipping, returns, or any of our policies, our support team is available to assist you.
2. The fastest way to reach us is by email. All inquiries should be sent to:
support@chamferhelix.shop
3. To help us locate your order and respond efficiently, please include the following information whenever applicable:
– Full name
– Order number
– Email address used for the purchase
– A clear description of your question or concern
– Photos or documents if they help explain the issue
4. Customer inquiries are handled in the order they are received. We aim to respond within 1–2 business days. During weekends, public holidays, or periods of unusually high demand, response times may be slightly longer.
5. If your request involves an order issue, such as a damaged item, incorrect shipment, or delivery concern, please contact us as soon as possible after receiving your package so we can provide an appropriate resolution.
6. Our customer support representatives may request additional information to verify ownership of an order before processing returns, refunds, replacements, or account-related requests.
7. We appreciate respectful communication from all customers and will make every reasonable effort to resolve inquiries in a fair, timely, and professional manner.
Due to sustained losses, the merchant has decided to clear out stock at a loss.