1. We want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return within 30 calendar days from the date your order is successfully delivered.
2. Before returning any item, customers should contact our customer support team to obtain return instructions. Unauthorized returns may experience delays in processing.
3. To qualify for a return, the following conditions should be met:
– The item must be returned within the permitted return period.
– The product should remain in clean, resalable condition.
– Original packaging, accessories, manuals, and included components should be returned whenever possible.
– A valid proof of purchase or order confirmation must accompany the return request.
4. Returns may not be accepted for products that:
– Show signs of misuse or abnormal wear.
– Have been intentionally damaged after delivery.
– Are incomplete because essential components are missing.
– Cannot be resold due to customer-caused damage.
5. If the returned product is confirmed to be defective, damaged during shipping, or incorrectly supplied due to our error, we will arrange an appropriate remedy, which may include a replacement, exchange, or full refund where applicable.
6. Return Shipping Costs
– Customers are responsible for return shipping expenses when returning products due to personal preference, ordering the wrong item, accidental purchases, or no longer needing the product.
– We will cover reasonable return shipping costs if the return results from our shipping error, manufacturing defect, or damage that occurred before delivery.
7. Once the returned merchandise arrives at our facility, it will be inspected to verify that it satisfies our return requirements. Customers will be notified of the inspection outcome.
8. Approved refunds are generally issued within approximately 3 business days after the inspection has been completed successfully. Processing times may vary depending on your bank, credit card issuer, PayPal, or other payment provider.
9. Shipping charges originally paid, expedited delivery fees, customs duties, import taxes, or similar charges are generally non-refundable unless otherwise required by applicable law or approved by us due to our error.
10. If you need assistance with a return or refund request, please contact:
support@chamferhelix.shopDue to sustained losses, the merchant has decided to clear out stock at a loss.